Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Security With At Home Call Center Operations
In episode 69 of "Advice from a Call Center Geek!" we take a look at Security With At Home Call Center Operations.
From policies and procedures for equipment, tips for taking credit card information, and how to maintain PCI compliance in a virtual setting we got you covered!
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Discover exceptional, AI-driven contact center outsourcing with Expivia.
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