Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
The TRUTH about AI and the Call Center in 2020
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Most companies are lying to you about what AI can do in your call center.
In this episode, we look at what AI can and cannot do in 2020. With many companies looking to have or visualize your customer experience, AI and the dream of a robot talking to your customers will start to permeate in the minds of many corporate executives that may be detached from the actual call center.
In this episode, we give a truthful opinion on what Ai can do today, how you can utilize it, and what to avoid.
There are a lot of untruths going on with alto of "AI" Providers there really are just giving you cooler chatbots and IVR's.
After this episode, you will have the knowledge to understand where AI stands in the call center of 2020 to make good decisions and the future technology of your call center.
Blog Post Link
https://expiviausa.com/the-truth-about-ai-in-the-call-center-in-2020/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
