Advice from a Call Center Geek!

HR and Corrective Actions in the Call Center Environment

June 04, 2020 Thomas Laird Season 1 Episode 72

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HR and dealing with corrective actions in the call center can be a very challenging issue.  In episode 72 we talk about how to deal with issues that arise with your call center workforce in both the brick and mortar and at-home model.

We help you with coming up with policies that match your culture, how to create a progressive discipline policy, and give you some real examples on how we work with agents to try to negate any on floor issues.

Blog Post Link:
https://expiviausa.com/hr-and-corrective-actions-in-the-call-center-environment/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com

Text me: 814.247.0366
Follow me: @tlaird_expivia
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 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

Visit expiviausa.com or message me in Linkedin at:
 https://www.linkedin.com/in/tlairdexpivia/



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