Technology Tools that World Class Centers Utilize

If we had an unlimited budget for our call center, what tools would we purchase?
Lets take a look at the advanced tools that world-class call center utilize in their contact centers. 
Omni-channel Session Handling
WFM
Analytics
Self-Service
CRM integrations
QM
WFI
RPA
Voice Authentication
Gamification
Advanced Routing

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Blog Post Link:
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The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

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