Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Best Practices for Setting Up Supervisor and Admin Call Center Dashboards
In this quick episode, we talk about some best practices on how we set up our supervisors and admin call center dashboards. From real-time metrics to interval data, we give you a good way to stay efficient and on top of your call center.
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The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
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Watch us: Advice from a Call Center Geek Youtube Channel
