Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Purchasing a New Contact Center Platform- Everything You Need To Know
If you are in the market or will be in the market for a new call center platform, this is a can't miss episode.
In Episode 78 of the Geek!, we talk about everything you need to know when purchasing a new call center platform.
Host Tom Laird goes in-depth to the different types of providers, what are must/should-haves for any platform you purchase, tips on saving money, tricks the platforms sometime play, how to negotiate the price and what you should be looking to pay per seat.
Once you listen to this episode, you will understand the technology and terminology to make you feel confident in making a good decision for your business.
If you would still like to talk about your upcoming purchase or have any questions, please don't hesitate to email me at tlaird@expivia.net or head over to callcentergeekconsulting.com
We do not charge for any consulting we do.
Blog Post Link:
https://expiviausa.com/purchasing-a-new-contact-center-platform-everything-you-need-to-know/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
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Watch us: Advice from a Call Center Geek Youtube Channel
