Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Call Center Geek Consulting
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Just a quick message for any organization out there that is looking to purchase a new telephony platform or software but may need a little help making the best decision for your organization.
I started Call Center Geek Consulting a couple of months ago and in that time frame, we have been able to help some of our podcast listeners that have reached out to me with making the best call center platform decision for their company.
If you have any questions about what you should get, what should you pay, should I negotiate, how many providers should I get demos from...let me know.
We set up a landing page at callcentergeekconsulting.com. That form comes directly to me, fill it out and we can have a quick call to answer your questions. There is no cost at all to you or your company. For full transparency, I am paid on the back end by all the providers so I am totally platform agnostic. Just want to set you up with what will work for your company.
Click here callcentergeekconsulting.com and lets talk.
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
