Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Listener Call Center Geek Mail Bag Questions!
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If you have not joined the Call Center Geek Texting Community here is another reason why. (text "Call Center" to 814.247.0366 to Join)
The Texting Community gets to ask anonymous questions to me that I then will answer on Linkedin. Every couple of weeks, we will do a podcast episode with these questions so the geek nation can hear them and hopefully gain some value from them.
The topics we takle in this episode are:
- What are some ways you are hiring and recruiting during Covid? What social platforms are the best?
- How do you monitor and care for the emotional well-being of WFH agents?
- Budgetary case for Speech Analytics .
- Thoughts on Voicemail Being Used in the Call Center.
Blog Post Link:
https://expiviausa.com/ten-reasons-you-should-outsource-your-call-center/
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
