Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Behind the Curtain- Tricks that Some Call Center Outsourcers Play
To maximize revenue, some call center outsourcers will do some things that are not up to industry standards. This is no different from what a SAAS or website creator may add in the "small details".
I don’t want any member of the "Geek Nation" to fall for any of these when you are looking for a great outsourcer.
Some of the ways that outsourcers may pay games are
Charging Crazy Setup Feel (We talk about what you should pay)
Charging for Client Support and Reporting
Not Defining What is included in Hourly and Per Minute Billing
Who Pays for Attrition Training
And more...
If you are looking to outsource, or are interested in behind the scenes of how outsourcers think, this is a can’t miss episode.
Blog Post Link:
https://expiviausa.com/behind-the-curtain-tricks-some-call-center-outsourcers-play/
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
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Watch us: Advice from a Call Center Geek Youtube Channel