Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
10 Reasons Why you Should NEVER Outsource Your Call Center
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I can talk all day on why you SHOULD outsource your call center and the benefits of doing so, but that doesn't seem very much fun.
Let's talk about the 10 reasons why you should NEVER outsource.
If you or your organization can relate to 2 or more of these topics on the top 10 list, then you should seriously consider keeping your call center internal.
Some of the reason we talk about in this episode are:
- Cost Savings is the ONLY Driver
- Not Having Buy-in from Key Stake Holders
- Not having a Strong VM
- Your Training is not in Order
This episode will make sure you are making the best decisions for your organization in terms of whether to outsource or not.
Blog Post:
https://expiviausa.com/ten-reasons-you-should-never-outsource-your-call-center/
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
