Advice from a Call Center Geek!

My Five Favorite Call Center Reports

Thomas Laird Season 1 Episode 86

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This is an Episode for true Call Center Geeks!  I want to give you my five favorite call center reports and tell you why they help me and can help your call center.

In this episode we will talk about:
Daily Summary Reports
Monthly Volume Trends
Interval Volume Trends
Agent Occupancy Reports
Customer/Agent Sentiment Reports

Blog Post Link:
https://expiviausa.com/my-five-favorite-call-center-reports/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

Visit expiviausa.com or message me in Linkedin at:
 https://www.linkedin.com/in/tlairdexpivia/



Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

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