What is Skills-Based Routing and How/Why Do Call Centers Use It?

 Here is a quick overview of what skills-based routing is, how to use it, and why it's such a great tool.

This is the biggest difference between a UCAAS (Office Phone System) and a CCAAS (Call Center) platform.

I have been getting a bunch of questions on skills-based routing so I hope this answers a lot of them!

We did a white boarding video that goes along with this as well if you are more of a visual learner that can be found here:

https://www.linkedin.com/posts/tlairdexpivia_callcenter-contactcenter-callcentergeek-activity-6725462092012371968-Qci4

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Please check us out at expiviausa.com, or email us at info@expivia.net!

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