Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Community Q/A- Two Separate Teams for Voice and Chat or One Integrated Teams?
I am going to start to answer the awesome questions I am getting in the Advice from a Call Center Geek! SMS Texting community as Community Q/A mini-podcasts.
I want this to be a huge benefit of joining our texting community (to join text "podcast" 814.247.0366 to get signed up).
In this Mini-Pod, I give my thoughts on some best practices when you have voice and chat agents and channels to staff. Should you keep them separate or should you cross train and integrate all the reps with all the channels?
Text me: 814.247.0366
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https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel
