Call Center Superbowl....
For many of us, that is what Black Friday and Cyber Monday are. Over the years, we have come up with some tips that help make these high-traffic days go as smoothly as possible.
In this podcast we go over 7 call center tips for Black Friday:
No IT Updates This week
Look at Your Shrinkage %
Have a Motivation for Your Associates
Taking Care of Large Queues
Virtual Call Backs
Using Mon-Wed to Educate Your Associates
Document, Document, Document
Blog Post Link:
https://expiviausa.com/7-tips-to-make-black-friday-run-smoothly-in-your-contact-center/
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel