7 Falsehoods About Outsourcing Your Call Center

Outsourcing is not for everyone, and we have been very open about that, in fact, we did an entire episode on 10 reasons why you should NOT outsource.

These 7 falsehoods though are topics that organizations that are new to call center outsourcing think are reasons why they would NEVER outsource.  

This is a false narrative.  In this episode, we talk specifically about these seven excuses for reasons not to outsource.

These are:

• Thinking you will love total control
• Quality will take a hit
• Not being able to integrate your data systems
• Your program is much to complex for an outsourcer
• Turnover will be high
• Security Concerns
• Issues with the cloud

Blog Post Link:
https://expiviausa.com/7-falsehoods-about-outsourcing-your-call-center/

 Text me: 814.247.0366
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel