Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
The ONE Technology that will be Revolutionizing the Customer Experience
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You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of.
Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment..) or we are trying to make interactions shorter, more cost-effective, or easier for the customer.
These are all good things...yet we have no technology out there that will totally change of we operate as customer experience professionals.
I think I have found that technology, one that will change how brands service in the next five years. It's not a call center and it's not an AI chatbot (well not really...).
Listen to this episode, tell me if we are crazy or not!
Blog Post Link:
https://expiviausa.com/the-one-technology-that-will-be-revolutionizing-the-customer-experience/
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Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
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expiviadigital.com
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Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
