Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
How Blockchain will be Changing the Contact Center and CX
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Blockchain, Crypto, NFTs, Bitcoin.
These are not just technologies to be ignored as passing fads. There is a wave that is coming to the call center and to CX that you need to know about, you cannot put your head in the sand and hope it goes away.
In this episode, we talk specifically about the role of blockchain in how call centers and service centers will operate in the near future. We discuss the changes that are coming to sending/receiving payments, sending/receiving products, smart contracts, customer record keeping, PCI, and data security all because of blockchain technology.
It's coming, if you are a call center leader, you need to start to get yourself informed, hopefully, this is your start.
For more info on Advice from a Call Center Geek:
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Watch us: Advice from a Call Center Geek Youtube Channel
Call Center Geek NFT Art: https://opensea.io/collection/call-center-geek-art
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
