Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
How Blockchain will be Changing the Contact Center and CX
Blockchain, Crypto, NFTs, Bitcoin.
These are not just technologies to be ignored as passing fads. There is a wave that is coming to the call center and to CX that you need to know about, you cannot put your head in the sand and hope it goes away.
In this episode, we talk specifically about the role of blockchain in how call centers and service centers will operate in the near future. We discuss the changes that are coming to sending/receiving payments, sending/receiving products, smart contracts, customer record keeping, PCI, and data security all because of blockchain technology.
It's coming, if you are a call center leader, you need to start to get yourself informed, hopefully, this is your start.
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Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel