Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Setting up a Call Center Associate Pay Structure
What is the proper way to pay your hard-working call center associates?
In this episode, we talk about making sure we have agent and management salary paths for our call center workers to go down to make sure we are showing the proper progression and appreciation for all the work that they do on the front lines.
There are a million different ways to do this but hopefully, this will give you the framework of building out a pay structure in your call center that matched your culture.
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Watch us: Advice from a Call Center Geek Youtube Channel
