When we go in to consult for a call center that is not operating at its peak, there are about 35 different aspects of the center that we look at.
In this episode of "Advice from a Call Center Geek!", we give you the top 11 call center topics that you need to look at and how to break them down to do your own process improvement plan.
Many call center managers get overwhelmed if their center is underperforming. In this episode, we show you have to look at small pieces of your center to make constant improvements over the long haul to remake your center.
You can hire a call center consultant to help you, or just listen to this episode and put a plan in yourself!
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel