Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Expivia Virtual Reality Contact Center Concept
Announcement- Expivia Virtual Reality Contact Center Concept
Expivia is going to be attempting to build out a 100% fully Virtual Reality Customer Service Contact Center, and we want to show you how we are doing it, in fact, we want you to be a part of it!
The goal is to have a 100% functioning POC that allows live customers to interact with LIVE virtual customer service Expivia team members in a fully virtual and brandable world.
We will be posting videos/blogs/pics multiple times a week to show you how we are doing this, our mistakes, and our triumphs a look behind the scenes at everything we are doing. We will not hide anything...
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