In this episode of "The Geek" we look at your call center culture and how we can evolve it so be a tool to hire, incentivize and engage our call center associates.
We look closely at:
1) Defining your call center culture
2) Hiring the right call center associate, not the "best" candidate
3) How to incent off culture
4) The importance of getting employee buy-in to our culture and how to do it.