Advice from a Call Center Geek!

Hiring the BEST Call Center Associates for your Organization Based on Culture

December 18, 2018 Season 1 Episode 2
Advice from a Call Center Geek!
Hiring the BEST Call Center Associates for your Organization Based on Culture
Chapters
00:00:00
Episode Overview
00:02:11
Defining Call Center Culture
Advice from a Call Center Geek!
Hiring the BEST Call Center Associates for your Organization Based on Culture
Dec 18, 2018 Season 1 Episode 2
Hiring the BEST Call Center Associates for your Organization Based on Culture!
Show Notes Chapter Markers

In this episode of "The Geek" we look at your call center culture and how we can evolve it so be a tool to hire, incentivize and engage our call center associates.
We look closely at:
1) Defining your call center culture
2) Hiring the right call center associate, not the "best" candidate
3) How to incent off culture
4) The importance of getting employee buy-in to our culture and how to do it.



Episode Overview
Defining Call Center Culture
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