Advice from a Call Center Geek!

Initial and Ongoing Education in your Call Center

December 20, 2018 Season 1 Episode 3
Advice from a Call Center Geek!
Initial and Ongoing Education in your Call Center
Chapters
00:00:00
Episode overview
00:02:57
New Hire Education and Onboarding
00:04:00
The Tone IS the Message
00:05:45
Program Education
00:07:55
Incubation/Nesting Practices
00:10:25
Ongoing Education Overview
00:11:15
Agent Analysis Program
Advice from a Call Center Geek!
Initial and Ongoing Education in your Call Center
Dec 20, 2018 Season 1 Episode 3
Awesome ways to handle Initial and ongoing education in your call center
Show Notes Chapter Markers

In this episode of "The Geek" we discuss tips to limit turnover during the first 90 days of hire and how to educate associates the right way.  

Want to improve ongoing education?  You need to implement your very own agent analysis program, we show you how.



Episode overview
New Hire Education and Onboarding
The Tone IS the Message
Program Education
Incubation/Nesting Practices
Ongoing Education Overview
Agent Analysis Program
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