What Is Customer Service Experience?
"Customer service experience is the opinion your customer forms about the quality of the service you provide."
Blocking and tackling. Fundamentals. This is what makes us excel at things that are important to us. In this episode of "Advice from a Call Center Geek!" we take a look at 8 topics that can instantly and easily improve your organization's CX.
1. The Tone is the Message
2. Branding
3. Motivate
4. Technology and your associates
5. Customer Immersion
6. Fun!
7. Customer Journey Inspection
8. Appropriate Staffing ( I know, I know...easier said than done sometimes :)
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel