Advice from a Call Center Geek!

When Good Times Go Bad- Dealing with Supervisor and Associate Confrontation in Your Call Center

January 09, 2019 Season 1 Episode 7
Advice from a Call Center Geek!
When Good Times Go Bad- Dealing with Supervisor and Associate Confrontation in Your Call Center
Chapters
Advice from a Call Center Geek!
When Good Times Go Bad- Dealing with Supervisor and Associate Confrontation in Your Call Center
Jan 09, 2019 Season 1 Episode 7
Dealing with Confrontation on Your Call Center Floor
Show Notes

While we all want a world class center with happy associates, well trained supervision and a great culture, we know that good times sometimes go bad.  In this episode of the Geek! we discuss five strategies for avoiding and resolving issues that arise on the call center floor.

1) Supervisor Respect
2) Progressive Discipline
3) Don't let it Linger!
4) Get to Know Your Associates
5) Managing your Peers



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