Advice from a Call Center Geek!

Episode 10 QA (Quality Assurance) Done the Right Way in Your Call Center

January 29, 2019 Season 1 Episode 10
Advice from a Call Center Geek!
Episode 10 QA (Quality Assurance) Done the Right Way in Your Call Center
Chapters
Advice from a Call Center Geek!
Episode 10 QA (Quality Assurance) Done the Right Way in Your Call Center
Jan 29, 2019 Season 1 Episode 10
Improving the Quality Processes in your Cal Center
Show Notes

In Episode 10 of the Geek! we take a deeper dive into the quality aspects of your center.  From starting or improving your QA scoring, educating on delight and tone and taking a look at the benefits of Speech Analytics, we strive in episode 10 to improve your Quality processes!

  • The Tone is the Message
  • Scoring Calls
  • Setting up a QA system
  • Speech Analytics
  • Educating the Right Things


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