Episode 10 QA (Quality Assurance) Done the Right Way in Your Call Center

In Episode 10 of the Geek! we take a deeper dive into the quality aspects of your center.  From starting or improving your QA scoring, educating on delight and tone and taking a look at the benefits of Speech Analytics, we strive in episode 10 to improve your Quality processes!

• The Tone is the Message
• Scoring Calls
• Setting up a QA system
• Speech Analytics
• Educating the Right Things