In Episode we look at 10 concepts to consider before you outsource your call center. Many great things can happen when you outsources to the right partner. Nightmares happen when you don't.
This is a must listen is you are considering an RFP or looking to outsource your call center.
1. Proper Size
2. Track Record of Management
3. Client Support Method
4. Associate Match:
5. Proper Technology
6. Onshore/Offshore/Hybrid
7. Company Culture
8. Training
9. Scalability/Flexibility
10. Security
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
In Episode we look at 10 concepts to consider before you outsource your call center. Many great things can happen when you outsources to the right partner. Nightmares happen when you don't.
This is a must listen is you are considering an RFP or looking to outsource your call center.
1. Proper Size
2. Track Record of Management
3. Client Support Method
4. Associate Match:
5. Proper Technology
6. Onshore/Offshore/Hybrid
7. Company Culture
8. Training
9. Scalability/Flexibility
10. Security
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel