Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFP
In Episode we look at 10 concepts to consider before you outsource your call center. Many great things can happen when you outsources to the right partner. Nightmares happen when you don't.
This is a must listen is you are considering an RFP or looking to outsource your call center.
1. Proper Size
2. Track Record of Management
3. Client Support Method
4. Associate Match:
5. Proper Technology
6. Onshore/Offshore/Hybrid
7. Company Culture
8. Training
9. Scalability/Flexibility
10. Security
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
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