Advice from a Call Center Geek!

Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFP

February 04, 2019 Season 1 Episode 10
Advice from a Call Center Geek!
Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFP
Chapters
Advice from a Call Center Geek!
Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFP
Feb 04, 2019 Season 1 Episode 10

In Episode we look at 10 concepts to consider before you outsource your call center.  Many great things can happen when you outsources to the right partner.  Nightmares happen when you don't.
 This is a must listen is you are considering an RFP or looking to outsource your call center.

1. Proper Size

2. Track Record of Management

3. Client Support Method

4. Associate Match: 

5. Proper Technology

6. Onshore/Offshore/Hybrid

7. Company Culture

8. Training

9. Scalability/Flexibility

10. Security

Show Notes

In Episode we look at 10 concepts to consider before you outsource your call center.  Many great things can happen when you outsources to the right partner.  Nightmares happen when you don't.
 This is a must listen is you are considering an RFP or looking to outsource your call center.

1. Proper Size

2. Track Record of Management

3. Client Support Method

4. Associate Match: 

5. Proper Technology

6. Onshore/Offshore/Hybrid

7. Company Culture

8. Training

9. Scalability/Flexibility

10. Security