Pillow Talk Sessions
Pillow Talk Sessions is a podcast about modern hospitality operations and how guest experience is operationally delivered in a tech-enabled world.
Hosted by Jessica Gillingham, author of Tech-Enabled Hospitality, and produced by Abode Worldwide, the show features in-depth conversations with leaders building, operating, and scaling modern hospitality across hotels, short-term rentals, serviced living, and flexible living models.
Each episode explores how hospitality is evolving beyond traditional hotels. From the hotelization of real estate to the rise of platform-driven and automated operations, we unpack how technology, systems, and organizational design are reshaping how stays are designed, delivered, and experienced.
Pillow Talk Sessions goes deep on hospitality operations, technology, and strategy. Topics include new operating models, guest experience delivery, AI and automation, platform ecosystems, and the convergence of hotels, short-term rentals, and serviced living.
This podcast is for hospitality operators, founders, owners, and technology leaders who want to understand the future of hospitality beyond trends, and how modern hospitality actually works on the ground.
About your host
Jessica Gillingham is the author of “Tech-Enabled Hospitality – Strategies to Elevate Guest Experience and Operational Efficiency,” and is also an industry speaker, adviser, and the CEO of Abode Worldwide, a global strategic communications and PR agency for the tech transforming hospitality.
The podcast is brought to you by the team at Abode Worldwide.
Pillow Talk Sessions
Redefining Modern Hospitality with Michael Levie (citizenM)
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In this episode, hosts Jessica Gillingham and Kristian Lupinski sit down with Michael Levie, co-founder of citizenM, to dive into how citizenM is reshaping the hospitality industry with a bold, customer-first approach. 🎙️
Michael shares his insights on everything from digital transformation to creating unforgettable guest experiences. We explore citizenM’s unique strategies and how they’re influencing the Build-to-Rent and hospitality sectors. 🏢✨
Listen in as we discuss:
How citizenM balances technology with genuine human connection 🤖❤️
The power of brand identity in redefining guest experiences 🌍
Lessons in creating adaptable, modern spaces for today’s travelers 🧳🛌
Don’t miss this inspiring conversation with one of hospitality’s visionary leaders! 🎧
#PillowTalkSessions #Podcast #citizenM #HospitalityInnovation #CustomerExperience #MichaelLevie
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Website: https://www.pillowtalksessions.com/
LinkedIn: https://www.linkedin.com/company/pillowtalksessionspodcast/