Pillow Talk Sessions
Pillow Talk Sessions is a podcast about modern hospitality operations and how guest experience is operationally delivered in a tech-enabled world.
Hosted by Jessica Gillingham, author of Tech-Enabled Hospitality, and produced by Abode Worldwide, the show features in-depth conversations with leaders building, operating, and scaling modern hospitality across hotels, short-term rentals, serviced living, and flexible living models.
Each episode explores how hospitality is evolving beyond traditional hotels. From the hotelization of real estate to the rise of platform-driven and automated operations, we unpack how technology, systems, and organizational design are reshaping how stays are designed, delivered, and experienced.
Pillow Talk Sessions goes deep on hospitality operations, technology, and strategy. Topics include new operating models, guest experience delivery, AI and automation, platform ecosystems, and the convergence of hotels, short-term rentals, and serviced living.
This podcast is for hospitality operators, founders, owners, and technology leaders who want to understand the future of hospitality beyond trends, and how modern hospitality actually works on the ground.
About your host
Jessica Gillingham is the author of “Tech-Enabled Hospitality – Strategies to Elevate Guest Experience and Operational Efficiency,” and is also an industry speaker, adviser, and the CEO of Abode Worldwide, a global strategic communications and PR agency for the tech transforming hospitality.
The podcast is brought to you by the team at Abode Worldwide.
Pillow Talk Sessions
Live Special — Experience is the New Amenity
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
This week on Pillow Talk Sessions, we’re excited to release our first live-recorded episode, where we brought industry leaders together to unpack the future of resident experience in front of a live audience.
Hosts Jessica Gillingham and Kristian Lupinski are joined by:
🔹 Freya Richard (Vertus)
🔹 Philippa Wagner (PeoplePlacesSpaces)
🔹 Mitch Hammond (OnTheMarket)
💡 In this episode, we explore:
📊 Why renters are prioritizing belonging, values, and community over physical amenities
🏨 The influence of hospitality on rental living
📲 How technology must serve experience—not drive it
📍 Why authenticity, service, and local context are essential to resident loyalty
Don’t miss this dynamic panel discussion packed with real-world insight and forward-thinking perspectives.
Explore related industry analysis and strategic perspectives:
https://abodeworldwide.com/news-insights/
Website: https://www.pillowtalksessions.com/
LinkedIn: https://www.linkedin.com/company/pillowtalksessionspodcast/