Pillow Talk Sessions
Pillow Talk Sessions is the go-to podcast for exploring the future of living, hospitality, and rental housing. Hosted by industry experts Jessica Gillingham and Kristian Lupinski, each episode features insightful conversations with pioneers shaping the Build-to-Rent, co-living, multifamily, and hospitality sectors.
From smart technology and flexible living models to guest experience, design trends, and operational strategy, this podcast uncovers how the boundaries between home, hotel, and community are being redrawn. Learn how top operators, designers, and tech innovators are creating service-led, resident-focused spaces that reflect how people truly want to live today.
🎧 Tune in for:
- Deep dives into Build-to-Rent and multifamily innovation
- Hospitality-driven approaches to residential living
- Expert views on PropTech, AI, and the future of IoT
- Insights on tenant expectations, community building, and flexible design
- Conversations on legislation, sustainability, and market disruption
Whether you're a property developer, investor, operator, or simply fascinated by the evolution of modern living—Pillow Talk Sessions brings you the ideas, voices, and trends redefining rental experiences around the world.
Pillow Talk Sessions
From Leases to Loyalty: Reimagining Rentals with Kevin Murphy (Renew)
In this episode of Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski sit down with Kevin Murphy, Co-founder & COO of Renew, to explore how multifamily operators can turn one of their biggest weaknesses—renewals—into a relationship-driven advantage.
💡 Highlights include:
🏘️ Why renewals should start on day one, not 60 days before expiry
🏨 How “hotelification” is reshaping expectations in the rental world
📊 Why fragmented operators struggle with loyalty—and how networks can solve it
🤖 The balance between AI automation and human service recovery
🌍 A vision for renting as part of the American dream by 2030
Kevin’s insights reveal a roadmap for operators to build loyalty, trust, and retention in a sector that has long struggled with churn.