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Pillow Talk Sessions
Pillow Talk Sessions is a podcast about modern hospitality operations and how guest experience is operationally delivered in a tech-enabled world.
Hosted by Jessica Gillingham, author of Tech-Enabled Hospitality, and produced by Abode Worldwide, the show features in-depth conversations with leaders building, operating, and scaling modern hospitality across hotels, short-term rentals, serviced living, and flexible living models.
Each episode explores how hospitality is evolving beyond traditional hotels. From the hotelization of real estate to the rise of platform-driven and automated operations, we unpack how technology, systems, and organizational design are reshaping how stays are designed, delivered, and experienced.
Pillow Talk Sessions goes deep on hospitality operations, technology, and strategy. Topics include new operating models, guest experience delivery, AI and automation, platform ecosystems, and the convergence of hotels, short-term rentals, and serviced living.
This podcast is for hospitality operators, founders, owners, and technology leaders who want to understand the future of hospitality beyond trends, and how modern hospitality actually works on the ground.
About your host
Jessica Gillingham is the author of “Tech-Enabled Hospitality – Strategies to Elevate Guest Experience and Operational Efficiency,” and is also an industry speaker, adviser, and the CEO of Abode Worldwide, a global strategic communications and PR agency for the tech transforming hospitality.
The podcast is brought to you by the team at Abode Worldwide.
Pillow Talk Sessions
Privacy, Safety & the Future of Rentals with Nils Mattisson (Minut)
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In this episode of Pillow Talk Sessions, Nils Mattisson, CEO & Co-Founder of Minut, explains how privacy-first technology is solving one of hospitality’s most complex challenges. Balancing guest privacy with host security.
Minut developed a system that detects events such as noise, overcrowding, and smoking without recording or storing audio. This approach builds trust while enabling operators to maintain control over their assets.
The conversation expands into broader industry shifts, including the convergence of short-term rentals, student housing, and senior living, all of which are adopting similar technologies and service expectations.
At the same time, upcoming EU and UK regulations are expected to reshape supply, pricing, and operational strategies across the market.
Key themes explored:
How privacy-first monitoring builds trust between hosts and guests
Why asset classes are converging across hospitality and living sectors
The impact of new EU and UK short-term rental regulations
How AI and automation are transforming guest experience and operations
Why guest safety remains an underdeveloped area in hospitality
The future of building-level monitoring and operational intelligence
For hospitality and real estate leaders, this episode highlights a critical shift. The next generation of operations will be defined by how well technology balances privacy, safety, and efficiency.
#HospitalityTech #PropTech #ShortStay #DigitalTransformation #GuestSafety #PillowTalkSessions
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Website: https://www.pillowtalksessions.com/
LinkedIn: https://www.linkedin.com/company/pillowtalksessionspodcast/