In this episode of Inside the Workflow, I'm thrilled to welcome Jay Nathan, the CEO of Balboa Solutions. Jay is a tech executive and entrepreneur with over 20 years of experience in driving customer success and growth in the SaaS industry. Nota...

In this episode of Inside the Workflow, I'm thrilled to welcome Matt Bond, the Director of Customer Support at Algolia. With over 13 years in customer support, Matt has been instrumental in ensuring great customer outcomes and experiences. He s...

In this episode of Inside the Workflow, I'm thrilled to welcome Fernando Duarte, the Director of Customer Success. With over 15 years of experience in customer-facing roles, Fernando is passionate about problem-solving and making customers the ...

In this episode of Inside the Workflow, Scott welcomes Nick Francis, Co-founder and CEO of Help Scout, for a deep, thoughtful conversation on entrepreneurship, customer support, product vision, and doing hard things—both in business and life.

In this episode, we sit down with Nicholas Thompson, CEO of The Atlantic and former Editor-in-Chief of Wired, to explore his path from student newspaper founder to leading one of the most influential media organizations in the world. W...