In this episode, we sit down with Dan O’Leary, Sr. Director of Strategic Partnerships at Box, to explore his journey from building SaaS partnerships at Meta to leading strategic growth initiatives at Box. With deep expertise in partner ecosyste...

In this episode, we sit down with Gil Lara, Chief Creative Officer and co-founder at Sprout Social, to discuss his nearly 15-year journey with the leading social media management platform. From his early days in street art and event design to b...

In this episode, we sit down with Philippe Mesritz, a Fractional Chief Customer Officer and former General Manager at Community Brands, known for transforming SaaS organizations and driving customer retention. Philippe shares his journey from w...

In this episode of Inside the Workflow, we sit down with Ashley Smith, GP and Founder of Vermillion Cliffs Ventures. With a track record of driving growth at Twilio, GitLab, and GitHub, Ashley has now turned her focus to investing in e...

In this episode, we’re excited to welcome Todd Baylis, Chief Customer Officer at Bloomerang, to discuss his journey as an entrepreneur, his leadership philosophy, and the future of nonprofit technology. From founding Qgiv to driving innovation ...

In this episode of Inside the Workflow, we sit down with Dave Blake, Founder & CEO of ClientSuccess, a leading platform that helps SaaS companies drive customer retention and growth. With a background spanning Adobe, Omniture, and ...

In this episode, we’re excited to sit down with Melissa Rosenthal, Co-Founder at Outlever, to explore her journey through media, SaaS, and entrepreneurship. From her groundbreaking work at BuzzFeed and Cheddar to scaling ClickUp during its hype...

In this episode, we’re thrilled to speak with Arturo Suarez Martin, Senior Director of Customer Success and General Manager at PagerDuty Chile. Arturo shares his inspiring journey from developer to director, offering valuable insights into lead...

In this episode, Laura Bedoya, Senior Technical Support Manager at Vitally.io, shares her journey of building the company’s first-ever B2B technical support team from the ground up. Laura dives into the lessons she’s learned along the way, from...

In this episode, Maranda Dziekonski, VP of Customer Success at ID.me, shares her 20+ years of experience in customer success and operations, providing actionable insights on scaling teams, creating agile processes, and fostering personal connec...

In this episode of Inside the Workflow, we sit down with Luke Ferrel, Global Head of Customer Success at Deel. With a career that spans military intelligence, SaaS leadership, and optimizing customer success at scale, Luke shares actio...

In this episode, Aaron Woods, Director of Strategic Post Sales with experience at LaunchDarkly, Catalyst Software, Datadog, and Fidelity, shares his journey through customer success and leadership. Aaron reflects on his transition from sales in...

In this episode, Ben Rosenberg, Senior Director of Customer Support, Enablement, and Community at ChurnZero, shares his journey from hospitality to becoming a leader in the SaaS industry. Ben discusses his passion for mentorship and leadership ...

In this episode, Colin Nederkoorn, CEO and co-founder of Customer.io, takes us on a journey through his unconventional path from sales to becoming the leader of a globally recognized SaaS company. Colin shares how a quirky side project—booting ...

In this inspiring episode of Inside the Workflow, Joe Martin sits down with Hadi Partovi, the visionary founder of Code.org. They dive deep into Hadi’s journey from his early days in Iran to leading a glo...

In this episode, we sit down with Romain Rothier, Principal Platform Architect at Zendesk, to explore his decade-long journey with the company that’s redefining customer service technology. From cycling through Paris to working with enterprise ...

In this episode, Scott Smith hosts Akhil Agrawal, who brings over 20 years of experience in data analytics, business transformation, and customer success. Currently leading North American Business and Customer Success at Infocepts, Akhil has bu...

In this episode, we sit down with Mike Pell, the visionary inventor behind PDF and Acrobat at Adobe, who has over 20 patents to his name. Currently leading Microsoft’s Global Innovation Program in New York City, Mike shares his journey of trans...

Get ready for an engaging episode featuring Sachin Lad, the dynamic Chief Technology Officer at Zight. Sachin’s career spans over 15 years, with leadership roles at renowned companies like Citrix, Bank of America, and Sonos. Now, as CTO at Zigh...

Get ready for an insightful episode featuring Thomas Bouldin, the visionary Staff Tech Lead at Google and Firebase. Thomas’s career spans tech giants like Microsoft, Facebook, and now Google, where he leads the development o...

Get ready for an insightful episode featuring Talin Wadsworth, the visionary Principal Designer at Adobe. Talin’s career spans over a decade of designing innovative tools that have reshaped the creative process for users worldwide. As th...

Get ready for an inspiring episode featuring Derek Andersen, the dynamic co-founder and CEO of Bevy, a platform transforming community-building and events. With a career that spans over 15 years, Derek has played key roles at companies l...

Get ready for a thought-provoking episode featuring Erika Anderson, the visionary Chief Customer Officer at StoryTell.ai. Erika’s career has blended her passions for writing, technology, and ethical communication. From teaching writing at NYU t...

Get ready for an insightful episode featuring David Faugno, the dynamic President and COO of 1Password, a leader in the digital security space. With a career that spans finance, tech, and leadership roles at companies like Barracuda Networks an...

Get ready for an enlightening episode featuring Mokshith Voodarla, the innovative co-founder and CEO of Sieve, a leader in developing cutting-edge video AI tools for developers. Mokshith's journey from UC Berkeley to roles at Scale AI, Ford Mot...