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Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience.
Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role of AI. We’ll also uncover real-life success stories, lessons learned, and practical tips to help businesses deliver outstanding customer experiences.
If you’re a business owner, CX professional, or anyone who believes in the power of great customer interactions, this podcast is for you. Join us as we explore how to create loyal customers, build efficient support systems, and stay ahead in the digital age.
Your success is our success—let’s chat!
James Sturdy is the founder of Sturdy Foods, the company behind Yorkshire Handmade Pies and Homemade Pizza Club.
After starting out as a professional musician, James pivoted into food entrepreneurship, building a thriving e-commerce brand rooted in quality, British-sourced ingredients, and exceptional customer experience.
He’s passionate about innovation, community, and making proper food accessible nationwide - all while staying true to his Yorkshire roots.