CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.
Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Latest Episodes
How to Manage Up When Your Leadership Doesn't Understand What Customer Success Does
We break down what it actually takes to manage up effectively as a CS leader, from translating CS work into the language of revenue and risk, to building visibility before you need it, to pushing back on decisions that undermine your function w...
How to Coach Your Customer Success Team to Manage Their Book of Business With Intention
Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize is that the gap usually isn't motivation or effort. It's that nobody ever made "good" explicit. This episod...
Coaching Spotlight: Structure, Strategy, and Scale with Senior Client Director Deepa Jain
When you are leading a growing CS team through real organizational change, knowing what to prioritize and how to sequence it matters. In this episode, Angeline is joined by Deepa John, Senior Client Director at StoryTech, for an honest behind-t...
Playbook Teardown: Success Planning
Success planning is one of the most overlooked motions in CS and one of the most impactful when done right. In this episode, we are doing a full playbook teardown on what it actually takes to build a success plan that guides how you work with c...
The Client Win-Back Playbook: How to Re-Engage Churned Customers and Win Them Back
In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,” we will walk through how to design client win-backs as a real, intention...
