CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.
Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
Podcasting since 2024 • 43 episodes
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Latest Episodes
The Client Win-Back Playbook: How to Re-Engage Churned Customers and Win Them Back
In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,” we will walk through how to design client win-backs as a real, intention...
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Episode 41
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16:30
How To Get Promoted From CSM to Customer Success Team Lead
In this episode, we are digging into a question a lot of high-performing CSMs have but rarely say out loud: What does it actually take to move from individual contributor to Team Lead? In this episode, you’ll learn:<...
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Episode 40
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16:00
Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
In this special episode, we spotlight one of the participants of my signature program: Lead2Scale [L2S]: The CS Architecture Program.You’ll hear directly from Ellen Kuhn, Head of Customer Success at a cybersecurity startup, as she...
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13:06
How Customer Success Applies to Service Companies (Not Just SaaS)
We’re breaking down how Customer Success thinking applies just as much to service businesses as it does to SaaS.Whether you run an implementation team, an agency, a consulting firm or a managed services business, you still have recurring...
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Episode 39
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26:44
One-Slide Value Review Q&A: How To Turn Your Slide Into Real Exec Conversations
In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template.If you have listened to the replay and you are now trying to use that slide in real QBRs and exec me...
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Episode 38
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17:41
