CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.
Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Latest Episodes
AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.
Beth Huckerby has spent 15+ years in customer success across IT, telecoms, and health and wellbeing. Like a lot of CS leaders, she came to AI asking one very honest question: how do you even get started? In this spotlight from the f...
AI for CS Leaders Spotlight: Suzanne Hitcho on Building an AI Operating Model for the Whole Business
Suzanne Hitcho has spent her career at the intersection of customer success, go-to-market, and value realization from Pfizer, Coca-Cola, and Disney to six years in B2B SaaS. So when she joined the AI for CS Leaders Executive Bootcamp, she wasn'...
The CS Leader's Guide to Designing Compensation Plans That Scale
Compensation plan design is one of the most consequential decisions a CS leader makes, and one of the least discussed. In this episode, we break down how to design CS compensation plans that reflect your team's responsibilities, drive the right...
How Consumption-Based Pricing Changes Everything About Customer Success
Consumption-based pricing is reshaping how CS teams need to operate and most CS leaders are navigating it without a clear playbook. When customers pay for what they use, churn stops being an event and becomes a direction. Metrics that worked in...
What to Protect, What to Delegate, and What to Let Go Of as a CS Leader
This episode is a practical breakdown of how to structure your time as a CS leader with intention. What to protect, what to delegate, how your calendar should evolve as you scale, and what a high-impact CS leadership schedule actually looks lik...
