CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.
Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
Episodes
43 episodes
The Client Win-Back Playbook: How to Re-Engage Churned Customers and Win Them Back
In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,” we will walk through how to design client win-backs as a real, intention...
•
Episode 41
•
16:30
How To Get Promoted From CSM to Customer Success Team Lead
In this episode, we are digging into a question a lot of high-performing CSMs have but rarely say out loud: What does it actually take to move from individual contributor to Team Lead? In this episode, you’ll learn:<...
•
Episode 40
•
16:00
Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
In this special episode, we spotlight one of the participants of my signature program: Lead2Scale [L2S]: The CS Architecture Program.You’ll hear directly from Ellen Kuhn, Head of Customer Success at a cybersecurity startup, as she...
•
13:06
How Customer Success Applies to Service Companies (Not Just SaaS)
We’re breaking down how Customer Success thinking applies just as much to service businesses as it does to SaaS.Whether you run an implementation team, an agency, a consulting firm or a managed services business, you still have recurring...
•
Episode 39
•
26:44
One-Slide Value Review Q&A: How To Turn Your Slide Into Real Exec Conversations
In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template.If you have listened to the replay and you are now trying to use that slide in real QBRs and exec me...
•
Episode 38
•
17:41
One-Slide Value Review: A New Way to Run QBRs
If your QBRs still feel like status updates instead of value conversations, this episode is for you.I recently shared a one-slide value review template on LinkedIn that blew up, led to thousands of downloads, and helped CS teams get stro...
•
Episode 37
•
1:02:08
Playbook Teardown: Onboarding
In this episode, we’re tearing down your onboarding playbook and rebuilding it as the first chapter of value realization, not just “getting them live.”If you keep seeing “implementation” and “adoption” show up in your churn reasons, this...
•
Episode 36
•
37:22
The 2026 Customer Success Leader: What’s Changing and What Still Matters
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026.We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up ...
•
Episode 35
•
18:15
2025 CS in Review: What the Industry Taught Us & What’s Next
In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026.You’ll learn: ✔ The 5 macro shifts that reshaped CS in 2025 including revenue accountabi...
•
Season 1
•
Episode 34
•
22:31
Why Your Customers Are Not “Seeing the Value” (And How To Fix It With The Value Realization Framework)
In this episode, we’re breaking down why customers who seem “healthy” can still churn, downsell, or push back hard at renewal. Sometimes the truth is value isn’t being delivered in a meaningful way. But more often, value is there, and ...
•
Season 1
•
Episode 33
•
13:07
Playbook Teardown: QBRs
QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little real impact. In this episode, we tear apart the QBR motion and walk step by step through ...
•
Episode 32
•
15:03
Playbook Teardown: What Happens After a Red Account is Flagged?
An account turns red. The alert fires. Slack lights up. But then what?In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn.We cover:What a great “red account” ...
•
Episode 31
•
19:18
Real-World AI Use Cases for CS Leaders
AI is everywhere but how is it actually helping Customer Success teams right now?In this episode, I break down how CS leaders are using AI today to work smarter, not harder, from spotting risk early to personalizing at scale. Yo...
•
Episode 30
•
22:50
Should You Stay or Should You Go? Navigating Career Decisions in CS
In this episode, we’re tackling one of the toughest questions every CS leader faces: Should you stay… or should you go?You’ll learn: ✔ Why career decisions in CS feel so personal and why leaving can feel harder than it ...
•
Episode 29
•
12:50
Getting Hired in a Tough Market: A Playbook for CS Leaders
In this episode, we’re breaking down how to position yourself for your next CS leadership role especially in today’s competitive market.You’ll learn:✔ How to clarify your unique leadership identity and value✔ The positioni...
•
Episode 28
•
17:17
Mastering Mental Wellness in Customer Success Leadership
In this episode, we dive into the mental workload that comes with leading a Customer Success team and how to manage it effectively without burning out.You’ll learn: ✔ How the constant switching between tasks affects your mental ...
•
14:26
Skill, Will, or System? Diagnosing Underperformance in Customer Success
In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance. When a team member isn’t meeting expectations, it can be hard to pinpoint the root cause. Is it a skill gap? A motivation iss...
•
Episode 26
•
14:45
The Customer Success Playbook for Product-Led Growth
In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.You’ll learn: ✔ What makes PLG fundamenta...
•
Episode 25
•
21:11
The Ultimate Guide to Structuring a Customer Success Manager Interview Process
In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team.You’ll learn: ✔ How to define success and the skills your CSM needs ✔ How to design a 4-round intervi...
•
Episode 24
•
13:43
How to Succeed in Your First 90 Days as a Customer Success Leader
In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders.You’ll learn: ✔ Why diagnosing comes before fixing ✔ W...
•
Episode 23
•
19:38
What Founders Get Wrong About Customer Success
In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.You’ll learn: ✔ Why hiring one CSM to “figure it out” is a setup for failure ✔ What embedding ...
•
Episode 22
•
14:39
How to Equip Your Customer Success Team for Revenue Conversations
In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it.You’ll learn: ✔ The core mindset shift your CSMs need before...
•
Episode 21
•
22:57
Why Coaching Accelerates Customer Success Leadership Growth
In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and m...
•
Episode 20
•
18:05