Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
Mastering Workday Support: Strategies for Success
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem.
In this conversation, Keith and Christian talk about:
- Building relationships with other customers is crucial.
- Listening to user concerns helps identify the real problems instead of just symptoms.
- Identifying influencers within your company can enhance support effectiveness.
- Experimentation can lead to innovative solutions.
- Firefighting mode is common but can be managed if you are intentional.
- Strategic decision-making is essential for productivity.
- Creating time for play can boost creativity.
- Recognizing when you're in survival mode is critical.
- Grounding yourself in your values helps maintain focus.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, software support, customer relationships, user needs, experimentation, firefighting mode, strategic decision-making, personal growth, HRAS leaders, community learning