Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
Building Capacity Within Your Existing Team (Part 1)
This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem.
Takeaways
- Looking for ways to leverage your existing team capacity better is essential for effective team management.
- Firefighting mode is a common challenge in organizations.
- Tracking team member’s time helps you better understand your true capacity.
- Reducing incoming requests can alleviate team pressure.
- AI can be leveraged to improve efficiency in support tasks.
- Finding ways to delegate lower-level tasks can free up time for higher-level resources.
- Asking for help can save time and lead to quicker solutions.
- Setting realistic expectations is crucial for team morale.
- Creating knowledge articles or job aids can reduce repetitive inquiries.
Keywords
Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/