Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
Success Matters: How Do You Measure It in the Workday Space?
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys and discussions to understand how different groups perceive success.
They also discuss the importance of understanding leadership perspectives, navigating changes in leadership, and the necessity of effective communication with senior leaders. The conversation emphasizes the role of anecdotal evidence alongside data-driven decision-making, the need for alignment across departments, and the critical function of support teams in facilitating cross-departmental collaboration.
Takeaways
- Success is defined differently by various stakeholders.
- Engaging in conversations is crucial for understanding success.
- Surveys can provide valuable insights but must be carefully crafted.
- Feedback should be gathered from leadership, end users, and support teams.
- Understanding the context of success is essential for effective measurement.
- Change management teams can facilitate feedback collection.
- Anonymous surveys may yield more honest responses.
- Cultural differences can impact perceptions of success in global organizations.
- Defining success requires ongoing dialogue and reassessment of expectations. Leadership's perception of Workday success often relies on feedback from their teams.
- It's crucial to communicate the bigger picture story to leadership.
- Changes in leadership can create challenges in understanding historical context.
- Anecdotal stories can complement data-driven decision-making.
- Alignment of expectations is necessary to avoid friction between departments.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, success measurement, feedback, surveys, coaching, leadership, Workday support, employee engagement, business processes, change management, Workday, leadership, communication, success metrics, change management, anecdotal evidence, cross-departmental collaboration, organizational impact, data-driven decisions, employee empowerment