Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
Leadership and Product Ownership of Workday Software
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievements of Workday and the support team within a given Workday customer.
They discuss the importance of effective communication within teams. They explore how Workday's strategic direction and potential new functionality impact decision making around project requests. The discussion also delves into crisis management, leadership dynamics, and the significance of maintaining a calm demeanor to facilitate problem-solving and collaboration.
Takeaways
- Building relationships is key to influence.
- Understanding levels of influence can guide relationship-building efforts.
- Positional influence is based on authority, while relational influence is based on trust.
- Trust is a dynamic asset that can be built or eroded over time.
- Celebrating wins helps maintain morale and engagement.
- Intentional storytelling can highlight team achievements.
- Networking in informal settings can strengthen professional relationships.
- Influence often comes from unexpected sources, not just the org chart.
- Regular communication about successes is crucial for ongoing engagement. - Communicating wins to leadership and key users is essential to avoid negative assumptions.
- Being in a state of overwhelm can hinder effective problem-solving.
- Users need to feel heard to foster collaboration.
- Separating short-term and long-term issues can ease tension.
- Continuous learning is vital in both professional and personal relationships.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, leadership, product ownership, influence, communication, relationships, coaching, project management, organizational dynamics, trust, Workday, communication, strategy, overwhelm, crisis management, leadership, support prioritization, coaching, productivity, team dynamics