Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
Governance and Standards for Workday Software
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for decision-making, and the nuances of release management and deployment methodology.
The conversation emphasizes the balance between structure and flexibility in organizational processes, aiming to enhance the effectiveness of Workday support. They delve into the intricacies of change management within Workday, emphasizing the importance of structured testing and accountability. They discuss the critical role of naming conventions for calculated fields and reports, advocating for consistency to enhance clarity and efficiency. The conversation wraps up with a focus on governance and documentation best practices, highlighting how these elements can streamline processes and improve troubleshooting efforts in a small team environment.
Takeaways
- Governance is a defined process for organizational operations.
- Lack of governance can lead to chaos and inefficiency.
- Maturity in Workday support develops in a Workday customer support team over time.
- Establishing an escalation path is crucial for effective decision-making.
- Communication is key in managing stakeholder expectations.
- Release management involves moving changes from test to production environments.
- Engaging multiple stakeholders in decision-making fosters collaboration.
- A well-defined governance model can prevent crises during critical processes.
- Testing changes at the appropriate level is crucial.
- Accountability in change management helps prevent issues.
- Limiting the number of people making changes in production is beneficial.
- Consistency in naming conventions aids in clarity and efficiency.
- Documentation is key for troubleshooting and governance.
- Effective governance can save time and headaches in the long run.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, governance, standards, escalation path, release management, deployment methodology, ITIL, organizational processes, software support, Workday Gold, Workday, change management, naming conventions, governance, documentation, calculated fields, integrations, report management