Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
#74: Organizing Workday Around How People Actually Work, with Kris Kelpe
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What happens after Workday go-live is often more important than the implementation itself.
In this part 2 episode with Kris Kelpe, Keith and Kris explore how organizations can improve Workday adoption through better operational design, report organization, dashboards, governance, and navigation strategies. They discuss the growing importance of techno-functional employees, practical ways to reduce support tickets, and how Workday Hubs and dashboards can work together to create smoother user experiences. If your organization struggles with navigation complexity, user adoption, or operational consistency, this episode is packed with practical ideas and real-world examples.
Actionable Insights:
- Use report tags consistently to organize reporting by department or process area.
- Create “report of reports” dashboards to help users quickly find the reports they need.
- Use business-friendly language instead of Workday terminology whenever possible.
- Prototype dashboards quickly instead of waiting for a perfect long-term design.
- Give carefully selected techno-functional users ownership of maintaining dashboards.
- Reduce support tickets by organizing recurring tasks and documentation in departmental-specific dashboards.
- Use Hubs for broad navigation and dashboards for operational execution.
TWO Presentation PDFs for "Content" Dashboard ideas and instructions:
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Kris Kelpe on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/kristinakelpe/
For more information about Legato Strategic Consulting:
https://www.legatostrategic.com/