Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
#75: The Great Handover, Why Workday Projects Need More Than Good Configuration, with Bao Le
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In this episode of Workday Gold, Keith sits down with Bao Le, Senior Director of the HR Practice at Innova, to discuss one of the most overlooked parts of a Workday project: the handover from sales to delivery. Bao shares why project success is not just about the technology, but about how well expectations, scope, context, and trust are carried from one team to the next.
Keith and Bao also discuss how AI can help improve transparency by reviewing transcripts, RFPs, scope documents, and meeting notes, while still requiring strong human judgment. They explore MVP expectations, the risk of “handover” becoming “hangover,” and how consultants can grow from technical builders into strategic advisors by understanding the business “why” behind each request.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Bao Le on LinkedIn at: