Workday Gold
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
Workday Gold
#79: How AI Is Reshaping Testing, Delivery, and Customer Expectations, with Noah Borts
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Testing is essential to every Workday implementation, but it is often fragmented across spreadsheets, screenshots, emails, and project trackers. In this episode, Keith talks with Noah Borts, co-founder and head of operations at Happy Path, about treating testing as a complete process rather than simply automating a series of clicks.
They discuss objective-based testing, verifying configuration across multiple tenants, using manual testing to uncover training gaps, and the need for strong validation loops for AI-generated work. Noah also shares what it means to build an AI-forward company, why customer expectations will continue to rise, and which skills will remain valuable as AI changes how work gets done.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Noah on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/noahborts/
For more about HappyPath: