Tourism Matters
Tourism Matters explores careers, capability and the people shaping the tourism industry. Host Carmen Bold speaks with professionals, leaders and educators from across the sector about how they built their careers, the lessons they’ve learned along the way, and where the industry is heading next. The podcast offers insight for anyone working in tourism, considering a career in the industry, or responsible for developing the next generation of talent.
Episodes
15 episodes
Thomas Worry: From Seasonal Work to a Sustainable Tourism Career
Episode DescriptionIn this episode of Tourism Matters, Carmen Bold speaks with Thomas Worry, a Canadian tourism professional whose career has been built across seasonal roles, international experience, and corporate tourism operat...
•
Episode 15
•
1:09:49
Linda Tillman: Why Regional Events Are Struggling (And What Needs to Change)
Episode DescriptionIn this episode of Tourism Matters, Carmen Bold speaks with Linda Tillman - Managing Director of Tilma Group and co-founder of the Australian Centre for Regional Events - about the realities of building tourism ...
•
Episode 14
•
52:51
Professor Anne Hardy: Why Tourism Research Matters - Behaviour, Data and Antarctica
In this episode of Tourism Matters, Carmen Bold speaks with Professor Anne Hardy — tourism researcher, consultant, academic, and Chair of Destination Southern Tasmania — about how research can shape tourism decisions.Anne shares the stor...
•
Episode 13
•
1:12:44
Matt Scott: Tour Guiding, Product Development and Building a Global Tourism Career
In this episode of Tourism Matters, join Carmen Bold as she chats with Matt Scott about his journey through international tourism, tour guiding and product development.Matt shares how early travel experiences and cultural exposure led hi...
•
Episode 12
•
1:18:03
Emma Rhoades: Tourism Careers, Networking and Navigating Workforce Challenges
In this episode of Tourism Matters, join Carmen Bold as she chats with Emma Rhoades about her career journey and her current work supporting tourism businesses through workforce development at the Queensland Tourism Industry Council (QTIC)....
•
Episode 11
•
41:50
Sarah-Jane Tilbury, Leadership, Commercial Accumen and do penguins have knees?
In this episode of Tourism Matters, join Carmen Bold as she chats with Sarah-Jane Tilbury about building a career in tourism that spans international travel, operational leadership and general management.Sarah-Jane shares her journey fro...
•
Episode 10
•
1:16:43
Kate Gibson: Hike Collective, Human Connection and Purpose-Driven Tourism
In the first episode of Tourism Matters for 2026, join Carmen Bold as she chats with Kate Gibson about her journey from horse riding and personal training to founding Hike Collective, a tourism business focused on meaningful outdoor experiences...
•
Episode 9
•
1:05:55
Penny Brand: From SeaWorld Mascot & 60+ Skydives to Destination Marketing Leader
In this episode of Tourism Matters, join Carmen Bold as she chats with Penny Brand about building a career in tourism that spans adventure tourism, international tour guiding and destination marketing.Penny shares how her early roles—fro...
•
Episode 8
•
53:22
Nic Cooper: From Tour Guide to Eco-Tourism Founder and the Future of Responsible Tourism
In this episode of Tourism Matters, join Carmen Bold as she chats with Nic Cooper about his journey from working in tourism from a young age to founding Wild Adventures Melbourne, an eco-tourism company focused on sustainable travel experiences...
•
Episode 7
•
1:02:07
Ged Brown: Low Season Travel, Overtourism and Rethinking When We Travel
In this episode of Tourism Matters, join Carmen Bold as she chats with Ged Brown about his journey through the global travel industry and the idea that led him to found Low Season Traveler.Ged shares insights from a career that spans tou...
•
Episode 6
•
1:17:26
Giselle Whitaker: Saying Yes, Global Tourism Careers and Unexpected Opportunities
In this episode of Tourism Matters, join Carmen Bold as she chats with Giselle Whitaker about building a career across multiple countries, industries and unexpected opportunities in the tourism sector.Giselle shares stories from a career...
•
Episode 5
•
1:33:43
Zac Watson: Tourism Careers, Digital Leadership and Building High-Performing Teams
In this episode of Tourism Matters, join Carmen Bold as she chats with Zac Watson about building a career in tourism, from studying tourism management at Lincoln University to working across tourism attractions, regional tourism development and...
•
Episode 4
•
1:30:14
Claire Baxter: Turtles, Gorillas in Her Inbox and a Career Across Tourism and Travel Tech
In this episode of Tourism Matters, join Carmen Bold as she chats with Claire Baxter about building a career across archaeology, tourism, government and travel technology.Claire’s career journey has taken her through some fascinating spa...
•
Episode 3
•
55:10
Edward Kwek: Business Events, Tourism Education and Getting Your Foot in the Door
In this episode of Tourism Matters, join Carmen Bold as she chats with Edward Kwek about careers in the business events and tourism industry, and what it really takes to get your foot in the door.Ed has spent more than two decad...
•
Episode 2
•
53:03
Cecil Potatau: Leading the All Blacks Experience and a 30-Year Tourism Career
Episode SummaryIn this episode of Tourism Matters, Carmen Bold speaks with Cecil Potatau about what a 30-year career in the New Zealand tourism industry actually looks like.Cecil shares how he moved from working as a chef...
•
Episode 1
•
43:50
