The Property Management Playbook
The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.
The Property Management Playbook
Latest Episodes
Season 2: Ep 9 - Good Intentions, Wrong Process: Lessons from the Zovi v Ray Case
In this episode of The Property Management Playbook, Andrew Nguyen and Rob unpack the landmark VCAT case of Zovi v Ray (2025), a decision that highlights the critical importance of following the correct legal process when seeking possession of ...
Season 2: Ep 8 - An Interview: Service in Property Management with Amy Blackburn
In this episode, host Andrew Nguyen sits down with Amy Blackburn for a thoughtful conversation about what great service really looks like in property management and how making a positive impact on others has shaped her career. With more than 20...
Season 2: Ep 7 - What is Section 91ZK?
In this episode, Rob and Andrew explore a quirky section of the Residential Tenancies Act - Section 91ZK. What is it? And when will you use it?This is a must-listen for property managers.
Season 2: Ep 6 - An Interview: Leadership in Property Management with Rachel Atkin from Harcourts
What does great leadership look like in today’s property management landscape—and how do you sustain it over the long term?In this episode, Andrew Nguyen sits down with Rachel Atkin from Harcourts, a seasoned industry leader with over tw...
Season 2: Ep 5 - The Difference Between Fair Wear and Tear and Damage
Where does fair wear and tear end… and damage begin?Andrew Nguyen and Robert Gallo explore this critical distinction and why it continues to create confusion across the industry.More importantly, they share how property managers c...
