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Lessons From the Field [Powered by Black Box Intelligence]
Learn how the top restaurant performers do it.
With hosts like Victor Fernandez, Black Box Intelligence's Head of Insights and Knowledge, and Emily Bennett, Black Box Intelligence's Director of Customer Solutions.
Podcasting since 2023 • 11 episodes
Lessons From the Field [Powered by Black Box Intelligence]
Latest Episodes
Voice, Value, and the Review Economy: The Future of Reputation Management [ft. Gather Media]
Episode 11 | 06/19/25Episode OverviewFrom viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. <...
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Season 1
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Episode 11
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24:01
![Lessons From the Field [Powered by Black Box Intelligence] Artwork](https://www.buzzsprout.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRytxcWdnPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--37c42a17cfbf721a6945e0ecd5261a72dde88061/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdDVG9MWm05eWJXRjBPZ2hxY0djNkUzSmxjMmw2WlY5MGIxOW1hV3hzV3docEFmcHBBZnA3QmpvSlkzSnZjRG9MWTJWdWRISmxPZ3B6WVhabGNuc0dPZ3h4ZFdGc2FYUjVhVUU2RUdOdmJHOTFjbk53WVdObFNTSUpjM0puWWdZNkJrVlUiLCJleHAiOm51bGwsInB1ciI6InZhcmlhdGlvbiJ9fQ==--bfdad5b04912fa8a9db85eb3989e46c5908e2723/Lesson%20From%20the%20Field%20Podcast%20Logo.png)
How Noodles & Company Uses Data to Improve Retention and Performance [ft. Leaders from Noodles & Company]
Episode 10 | 04/17/25Episode OverviewEmployee turnover remains one of the biggest challenges in the restaurant industry—but how can you use data to manage it more effectively?In this Lessons from the Field epi...
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Season 1
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Episode 10
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28:30
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & Growth [ft. Director of Brand Marketing at Torchy’s Tacos, Brandon Rathert]
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & GrowthEpisode 9 | 04/03/25Episode Overview How does Torchy’s Tacos balance its bold, unconventional brand with exceptional hospitality? In this epis...
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Season 1
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Episode 9
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27:01
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas]
Recruiting and Retaining Staff to Support Aggressive Growth GoalsEpisode 8 | 02/27/25Episode Overview Arlene Estrada Petokas (Chief People Officer) shares how Kura Sushi USA leverages a robust recruitment strategy ...
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Season 1
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Episode 8
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27:05
How Leadership Leans on Data to Drive FP&A Strategy [ft. Finance Leaders from Giordano’s ]
How Leadership Leans on Data to Drive FP&A Strategy Episode 7 | 01/22/25Episode OverviewDavid Poole (CFO) and Celia Perez (VP of Finance) of Giordano’s share how they leverage restaurant industry benchmarks and...
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Season 1
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Episode 7
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28:38