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Lessons From the Field [Powered by Black Box Intelligence]
Learn how the top restaurant performers do it.
With hosts like Victor Fernandez, Black Box Intelligence's Head of Insights and Knowledge, and Emily Bennett, Black Box Intelligence's Director of Customer Solutions.
Podcasting since 2023 • 12 episodes
Lessons From the Field [Powered by Black Box Intelligence]
Latest Episodes
Breakfast, Biscuits, and Culture: Leading Biscuitville's Workforce [Ft. Belinda Kyle, Chief People Officer]
How does a career in operations prepare you to lead the people strategy for one of the most beloved breakfast brands in the South?In this edition of Lessons from the Field, Black Box Intelligence CMO Andy Smith sits down with
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Season 1
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Episode 12
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25:51
![Lessons From the Field [Powered by Black Box Intelligence] Artwork](https://www.buzzsprout.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRytxcWdnPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--37c42a17cfbf721a6945e0ecd5261a72dde88061/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdDVG9MWm05eWJXRjBPZ2hxY0djNkUzSmxjMmw2WlY5MGIxOW1hV3hzV3docEFmcHBBZnA3QmpvSlkzSnZjRG9MWTJWdWRISmxPZ3B6WVhabGNuc0dPZ3h4ZFdGc2FYUjVhVUU2RUdOdmJHOTFjbk53WVdObFNTSUpjM0puWWdZNkJrVlUiLCJleHAiOm51bGwsInB1ciI6InZhcmlhdGlvbiJ9fQ==--bfdad5b04912fa8a9db85eb3989e46c5908e2723/Lesson%20From%20the%20Field%20Podcast%20Logo.png)
Voice, Value, and the Review Economy: The Future of Reputation Management [ft. Gather Media]
Episode 11 | 06/19/25Episode OverviewFrom viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. <...
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Season 1
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Episode 11
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24:01
How Noodles & Company Uses Data to Improve Retention and Performance [ft. Leaders from Noodles & Company]
Episode 10 | 04/17/25Episode OverviewEmployee turnover remains one of the biggest challenges in the restaurant industry—but how can you use data to manage it more effectively?In this Lessons from the Field epi...
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Season 1
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Episode 10
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28:30
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & Growth [ft. Director of Brand Marketing at Torchy’s Tacos, Brandon Rathert]
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & GrowthEpisode 9 | 04/03/25Episode Overview How does Torchy’s Tacos balance its bold, unconventional brand with exceptional hospitality? In this epis...
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Season 1
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Episode 9
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27:01
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas]
Recruiting and Retaining Staff to Support Aggressive Growth GoalsEpisode 8 | 02/27/25Episode Overview Arlene Estrada Petokas (Chief People Officer) shares how Kura Sushi USA leverages a robust recruitment strategy ...
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Season 1
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Episode 8
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27:05