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Lessons From the Field [Powered by Black Box Intelligence]
Learn how the top restaurant performers do it.
With hosts like Victor Fernandez, Black Box Intelligence's Head of Insights and Knowledge, and Emily Bennett, Black Box Intelligence's Director of Customer Solutions.
Episodes
10 episodes
How Noodles & Company Uses Data to Improve Retention and Performance [ft. Leaders from Noodles & Company]
Episode 10 | 04/17/25Episode OverviewEmployee turnover remains one of the biggest challenges in the restaurant industry—but how can you use data to manage it more effectively?In this Lessons from the Field epi...
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Season 1
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Episode 10
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28:30
![Lessons From the Field [Powered by Black Box Intelligence] Artwork](https://www.buzzsprout.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRytxcWdnPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--37c42a17cfbf721a6945e0ecd5261a72dde88061/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdDVG9MWm05eWJXRjBPZ2hxY0djNkUzSmxjMmw2WlY5MGIxOW1hV3hzV3docEFmcHBBZnA3QmpvSlkzSnZjRG9MWTJWdWRISmxPZ3B6WVhabGNuc0dPZ3h4ZFdGc2FYUjVhVUU2RUdOdmJHOTFjbk53WVdObFNTSUpjM0puWWdZNkJrVlUiLCJleHAiOm51bGwsInB1ciI6InZhcmlhdGlvbiJ9fQ==--bfdad5b04912fa8a9db85eb3989e46c5908e2723/Lesson%20From%20the%20Field%20Podcast%20Logo.png)
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & Growth [ft. Director of Brand Marketing at Torchy’s Tacos, Brandon Rathert]
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & GrowthEpisode 9 | 04/03/25Episode Overview How does Torchy’s Tacos balance its bold, unconventional brand with exceptional hospitality? In this epis...
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Season 1
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Episode 9
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27:01
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas]
Recruiting and Retaining Staff to Support Aggressive Growth GoalsEpisode 8 | 02/27/25Episode Overview Arlene Estrada Petokas (Chief People Officer) shares how Kura Sushi USA leverages a robust recruitment strategy ...
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Season 1
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Episode 8
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27:05
How Leadership Leans on Data to Drive FP&A Strategy [ft. Finance Leaders from Giordano’s ]
How Leadership Leans on Data to Drive FP&A Strategy Episode 7 | 01/22/25Episode OverviewDavid Poole (CFO) and Celia Perez (VP of Finance) of Giordano’s share how they leverage restaurant industry benchmarks and...
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Season 1
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Episode 7
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28:38
How Restaurant Suppliers Leverage Restaurant Industry Data to Drive Predictable Growth [ft. Bloomberg Intelligence and Libbey Glassware]
Episode 6 | 12/18/24 Episode OverviewMichael Halen, Senior Restaurant Analyst at Bloomberg Intelligence, and George Kalamaras, Sr. Market Research & Insights Manager at Libbey Glassware, share how supp...
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Season 1
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Episode 6
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25:14
Driving Success through Guest Satisfaction and Operational Excellence [ft. Roger Gondek, COO of Twin Peaks]
Driving Success through Guest Satisfaction and Operational ExcellenceEpisode 5 | 12/12/24Episode OverviewHow do you take a struggling brand and turn it into an industry leader? A Restaurant Turnaround Strategy...
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Episode 5
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26:31
How Marketing Leaders Drive Wide-Spread ASR Improvement [ft. Leaders from Keke’s Breakfast Cafe and Velvet Taco ]
How Marketing Leaders at Keke’s Breakfast Cafe and Velvet Taco Drive Wide-Spread ASR ImprovementEpisode 4 | 11/21/24Episode OverviewFor restaurant brands,
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Episode 4
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28:17
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce [ft. Leaders from Luke's Lobster & taim mediterranean]
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce Episode 2 | Originally posted 03/07/24Episode OverviewWith Baby boomers retiring, Gen Z, a force of 68 million, is entering the workforce, le...
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Episode 3
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37:38
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant ExperienceEpisode 3 | 12/14/23Episode OverviewHuddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback....
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Episode 2
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30:24
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands [ft. Leaders from Portillo's, Whataburger, Shipley Do-Nuts]
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR BrandsEpisode 1 | 11/14/24Episode OverviewDiscover the secrets behind creating a highly successful cult brand in the fast-paced world of F...
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Episode 1
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30:45