The Solo Grind
Welcome to the solo grind. Your weekly coffee break with a fellow solo entrepreneur who's right there in it with you. I am Teresa Schlup the original caffeine creative and this is where real business meets real life. No hype just honest conversations about building a business on your own terms. We talk mindset, strategy, burnout, breakthroughs, and everything in between because going solo doesn't mean doing it alone.
Grab a cup of coffee, find your favorite spot, and let's talk about what it really takes to do this thing solo.
The Solo Grind
Build a Stronger Business by Leaning Into Discomfort
Last week, while researching the topic of the "must have" business tools and resources, I was stunned to see Customer Service tossed at the bottom of the list, like a an afterthought. From my earliest days of being employed, customer service has been at the core of what I do, and without good customer service practices in place I don't think I would have a business. Seeing it listed as such a low priority and got me asking A LOT of questions.
Those questions lead me to today's episode building solid relationships by leaning into discomfort first. According to a Psychology Today article, Embracing Growth and Relationship Discomfort "Strong and fulfilling relationships require vulnerability, open communication, and a willingness to embrace discomfort." And that is what we are going to be doing today.
Here is a more in depth look at what you'll find in today's episode...
☕ Why I believe listing customer service last is truly the elephant in the room
☕ Solid reasons as to why customer retention is so much more effective and fun that customer acquisition
☕ 7 Steps on ho to lean into the discomfort to build stronger and longer lasting business relationships
If you've been struggling to build long lasting relationships with your customers, or just a little curious as to how leaning into discomfort can build stronger more fulfilling relationships, grab your cup of coffee and tune in.
What I hope you take away from today's episode...
☕ Customer service should never be an after thought, it should be the cornerstone of your business
☕ Before you can make real connections you need to lean in to discomfort
☕ How to recognize discomfort within yourself and use it to your advantage
☕ When we allow ourselves to be vulnerable we are essentially connecting with our most genuine and authentic selves.
☕ How allowing our beliefs to be challenged we gain a better understanding of what those around us
☕ And how that understanding can lead to stronger relationships build on trust and mutual respect.
Links to the cool stuff mentioned in this episode...
☕ Forbes Online, Customer Retention Versus Customer Acquisition
☕ Psychology Today, Embracing Growth and Relationship Discomfort
Links to connect with me...
☕ Book a Consult HERE! (https://caffeinecreative.io/consult/)
☕ Website — CaffeineCreative.io (http://caffeinecreative.io/)
☕ Facebook — Teresa Schlup, The Caffeine Creative (@thecaffeinecreative) https://www.facebook.com/thecaffeinecreative
☕ Instagram — The Caffeine Creative (@thecaffeinecreative)
☕ LinkedIn — Teresa Schlup (https://www.linkedin.com/in/teresaschlup/)
