The Solo Grind
Welcome to the solo grind. Your weekly coffee break with a fellow solo entrepreneur who's right there in it with you. I am Teresa Schlup the original caffeine creative and this is where real business meets real life. No hype just honest conversations about building a business on your own terms. We talk mindset, strategy, burnout, breakthroughs, and everything in between because going solo doesn't mean doing it alone.
Grab a cup of coffee, find your favorite spot, and let's talk about what it really takes to do this thing solo.
The Solo Grind
It’s the Way You Show Up That Counts
Today we are rounding off our conversation about Customer Service with ten tiny tweaks you can make to improve your own customer service game that will help with satisfaction and retention. These cost little to nothing, but offer a really big impact, and they help you stand out in a noisy world of marketing.
What I hope you take away from today's episode...
☕ You don't have to buy gifts, or send generic thank you cards to create real connections
☕ Our face, body and tone are always communicating, and it's up to us to keep them in line
☕ A squishy panda, little tub of play-doh or bouncy ball may be necessary
☕ A few extra touches can make a really big impact in client satisfaction
☕ A little small talk and a friendly greeting can calm even the crankiest of the cranky
Links to the cool stuff mentioned in this episode...
☕ Find me on Substack!
☕ Good Posture: How to Improve It and Its Benefits, from University of St. Augustine for Health Sciences
☕ 10 Surprising Effects of Poor Posture on Your Body, Form Recovery & Wellness
☕ Grammarly 10 common types of tones in written communication.
☕ Making Small Talk BIGGER, The Small Business Casual Podcast with Emily Aborn
Links to connect with me...
☕ Book a Consult HERE! (https://caffeinecreative.io/consult/)
☕ Website: CaffeineCreative.io (http://caffeinecreative.io/)
☕ Find me on Substack!
☕ Facebook: Teresa Schlup, The Caffeine Creative (@thecaffeinecreative) https://www.facebook.com/thecaffeinecreative
☕ Instagram: The Caffeine Creative (@thecaffeinecreative)
