Ep 46 | AI Features vs. AI-First: Kyle Erb on Choosing the Advantage That Actually Scales

As Director of Systems for one of the largest property management franchises in the country, Kyle Erb has seen it all—flashy demos, AI “add-ons,” and platforms that promise scale but deliver noise.

In this episode, Kyle shares the moment he found what others only talk about:

“This is it. This is what everyone’s been promising—but no one’s actually built.”

This isn’t just about features. It’s about a first-principles shift:
🔁 From reactive to strategic.
🧠 From task-running to trust-building.
⚙️ From bolted-on tools to an AI-first system that actually thinks.

If you’ve been wondering whether AI will give you the edge—or just another inbox—this conversation is your litmus test.


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Chapters:

00:17 Challenges with Existing Systems
01:42 Automation and Its Limitations
02:44 The Role of AI in Property Management
03:39 Project Management vs Process Management
07:02 AI-Driven Leadership
09:02 Enhancing Communication with AI
10:09 Adapting to AI in Property Management
16:59 Future of Property Management with AI
26:47 Scaling AI in Management
26:59 Integrating Feedback into AI Systems
28:41 Automated Car Race: Waymo vs. Tesla
30:28 The Promise and Challenges of AI
32:51 Building Effective AI Systems
37:37 The Importance of Critical Thinking in Teams
43:04 Future of AI and Personal Assistants